Customer reported via phone call, on (b)(6) 2015 the insulin pump didn't may any noise or signal that her blood glucose was lowering.Customer stated her blood glucose was 28 mg/dl and the sensor didn't trigger the threshold suspend feature on the device.Current blood glucose was 400 mg/dl.Troubleshooting for low blood glucose was performed.Customer stated she was admitted for medical treatment due to the low.She was also in a vehicular accident where she was the driver.Customer stated prior the issue customer was active all day, had supper, and she was at baseball game.She had the accident on her way home from the game.Customer was unsure what the cause of the low might have been.No troubleshooting was performed on the sensor.The sensor is not returning for analysis.
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