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The user reported discrepancies between bg and sg readings.Escalation analysis indicated that the observed discrepancies could not be attributed to a clear root cause.As a proactive troubleshooting measure, customer care recommended that the user relink their sensor to clear calibration history and any possible calibration misalignment.Post re-link, additional monitoring showed bg values entered as calibrations fit sg well.Customer care recommended the user continue using the system, entering bg values into the system as calibrations or glucose events when discrepancies are observed to support further review and to reach out if they had any additional concerns.The user agreed with this assessment.As per the data management system (dms) review, the system remained in active use with up-to-date information.
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