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The customer stated that 1 canister from their order was broken and no damaged to the box.During the investigation, no samples or pictures were received.The complaint could not be confirmed, and without a sample received it is difficult to determine a true root cause for the reported issue.The division performs quarterly trending on all complaints received and will initiate further investigation and/or supplier corrective action requests based on trending results; should the sample/detailed picture become available, the complaint will be reopened and investigated accordingly.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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