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Right femoral access- no difficulty.Pump turned on 5-6 times then immediately error with red "helium loss".Console was switch out for a new console- same error persisted.Director contacted and came in to assist-director called teleflex hotline spoke with rep.Rep suggested to switch ekg cables- we did this - error still persisted.Rep asked us to turn on pump and during the 5-6 inflations (prior to the error shutting pump off) to see if we could see on fluoro if the balloon was indeed inflating.It was hard to tell but it looked like the balloon was not properly inflating.Rep requested facetime the hotline and rep did not like the "spikes" on the console screen and wanted to see the insertion site- rep doubted the color of the sheath saying we are not using a proper teleflex arrow balloon pump sheath.Director proceeded to show rep an unopened sheath that matched what was in the patient.Then it was decided to put in a new balloon, scrub rn went through the prepping technique with hotline- rep advised we are prepping balloons 100% accurately.Once the new balloon was inserted, new balloon worked properly.Hotline call was ended.
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