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During an emergency support program call, an autofill failure alarm was reported on a cardiosave intra-aortic balloon pump (iabp) during patient support with a sensation plus 7.5fr.40cc intra-aortic balloon (iab) catheter.Prior to the call, the original pump had displayed gas loss, gas gain, and autofill failure alarms.In an attempt to resolve the issue, the clinical team exchanged the pump; however, the replacement pump also displayed an autofill failure alarm.Multiple attempts to resume therapy using the iab fill and start keys on both pumps were unsuccessful, with the alarm recurring each time.The customer reported the iab catheter had been inserted via the axillary approach, had been in place for five days, and the patient had been sitting upright.No blood or discoloration was observed in the helium tubing, all tubing connections were secure, and no external kinks were identified.A chest x-ray was pending at the time of troubleshooting.Multiple interventions to relieve a suspected catheter kink were unsuccessful.A cardiac physician assistant attempted to remove sutures and relieve a suspected external kink without success.After the iab had remained in standby for approximately 24 minutes with an inability to resume therapy, the cardiac surgeon determined that the suspected catheter kink could not be relieved and elected to remove the iab catheter.A biohazard kit was requested for return of the iab catheter for analysis.During follow-up, the customer confirmed the iab catheter had been successfully removed, the patient was doing well, and the clinical team planned to insert a replacement iab catheter later that day.No patient harm or injury was reported.
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