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Manufacturer's investigation conclusion:
the reported event of driveline power fault alarms was confirmed via the submitted log files.No photos of the modular cable were submitted for review, and no product was returned for further analysis.Submitted log files indicate driveline power fault alarm on (b)(6)2026.Provided information indicates both the system controller and modular cable were exchanged after substitutes were located.No further alarms were observed in log files post system controller and modular cable exchange.Multiple attempts were made to obtain additional information from the customer regarding the event; however, no additional information was provided.The root cause of the reported event could not be determined through this analysis.No lot number was provided by the customer to perform a device history record review.The current revision of the instructions for use (ifu) and patient handbook (phb) can be found on the eifu page of the abbott website.The heartmate 3 lvas ifu heartmate 3 phb are currently available.Section 7 of the ifu, entitled ¿alarms and troubleshooting¿, provides instruction on how to identify and troubleshoot driveline power fault alarms.Section 5 of the ifu, entitled ¿surgical procedures¿ and section 6, entitled ¿patient care and management¿ caution user to avoid twists, kinks, or sharp bends in the driveline.Section f of the ifu, entitled ¿safety checklists¿ instructs users to inspect the driveline for damage daily.The patient handbook which was available for use at the time of the event, cautions the users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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