| Model Number |
MX40 1.4 GHz Smart Hopping |
| Medical Device Problem Code |
No Audible Alarm (1019)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
04/17/2026
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Type of Reportable Event
|
Malfunction
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Event or Problem Description
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During evaluation at bench repair, the device had no audio.The device was not in use on a patient at the time of event, there was no adverse event reported.
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Additional Manufacturer Narrative
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Analysis was performed by a philips bench repair technician (brt).Diagnostic/functional testing was performed at the philips authorized repair facility.Results of functional testing indicate they were unable to test speaker due to speaker wire broken and corrosion.The brt replaced the speaker assembly to resolve the issue, and the unit was returned to the customer in fully functional condition.Based on the information available and the testing conducted, the cause of the reported problem was a defective speaker wire.The reported problem was confirmed.If additional information is received, the complaint file will be reopened for further investigation.
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Search Alerts/Recalls
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