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The reported product problem/issue was electronic not functioning pendant, and the customer is stating that the bed is not moving up and down.Sample and/or photo provided was not available, and no additional information, samples, or photos was received from the customer after follow ups so no further investigation will be performed.Investigation results were not confirmed, and without a sample received, it is difficult to determine a true root cause.Based on the review of the details provided for the complaint investigation, medline is unable to confirm the complaint issue or that the product failed to meet specifications.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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