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Product complaint # (b)(4).This report is being submitted pursuant to the provisions of 21 cfr, part 803 (and/or part 4, as applicable).This report may be based on information which has not been investigated or verified prior to the required reporting date.This report does not reflect a conclusion by depuy synthes, or its employees that the report constitutes an admission that the product, depuy synthes, or its employees caused or contributed to the potential event described in this report.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.Investigation summary:
service and repair evaluation:
the customer reported that reverse speed intermittently works.The repair technician reported that corrosion was observed on the motor, the electrical cable was discolored, insufficient power was observed in the motor, debris was present on the shield, corrosion was observed on the housing, and the circuit board button had failed.The cause of the issue was user error.The item will be repaired, put through final inspection, and will be returned to the customer upon completion of the service and repair process.Finalized service record will be archived in mds&r.The evaluation was confirmed.The device was deemed serviceable and will be returned to the customer, no design or manufacturing issues were identified therefore it has been determined that no corrective and/or preventative action is proposed.Device history:
per franchise complaint product investigation procedure, for complaints for which a non-manufacturing related probable cause has been identified no manufacturing record evaluation is required.
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