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The customer stated that "she has a hospital bed with rails on both sides.One rail fell off and the other is not working," and customer reports she has had the rails for over a year, couldn't really provide any more details on the issues she is having with the rails.A photo was provided; based on the photos, the product appears to be in used condition, the left side half rail is not visible, and the right side half rail is removed from the bed and placed upside down next to the bed.The investigation results were not confirmed, and it does not appear that anything is broken on the right half rail; a physical sample was not provided, and a functional or dimensional inspection cannot be executed via a photo.Based on the review of the details provided for the complaint investigation, medline is unable to confirm the complaint issue or that the product failed to meet specifications, and no reported death or serious injury was associated with this event.There were no reports of death, serious injury, medical intervention, or follow up care.This is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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