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The customer reported that when the patient is trying to get up and they use the rails, they wiggle alot.No sample or photo of the defective product has been received; pcn history was reviewed and no product changes were identified that could have contributed to the alleged product failure, and quality control inspections records were reviewed.Investigation results were not confirmed, and the cause was listed as sample required to determine cause.The division will monitor through quarterly trending, and a formal investigation will be conducted should the sample arrive, or if a detailed photo is provided.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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