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The customer initially filed the complaint to report a ¿wheel broke/split in half,¿ and the product was being used ¿to transfer resident with 2 staff members assisting¿; no injury was reported.A sample and photo were provided, and functional/visual inspection was performed; the caster received was the replacement issued to the customer, and based on the documentation the customer stated that they received the incorrect replacement part.Investigation results were confirmed; after reviewing the photo provided by the customer, it was discovered that the tread appears to have cracked on the rear caster.The cause was ¿cannot determine cause w/received sample,¿ no trends were identified for the specified material number and its corresponding defect type, and the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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