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The customer contacted olympus technical assistance support (tac) via other source.Inspected cabling, discovered a cable disconnected from the adapter, reconnected the cable, and confirmed functionality was restored.The customer informed tac of the event.The device will not be returned to olympus for evaluation.The device was not returned to olympus for inspection, but the reported failure was confirmed.A definitive root cause could not be identified.Based on the results of the investigation, the most probable cause of the complaint was traced to component failure.Should additional relevant information become available, a supplemental report will be submitted.Olympus will continue to monitor field performance for this device.
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