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Additional information is provided in sections d.9, h.3, h.6 and h.11.The returned instrument was received with the protective sleeve in its tyvek pouch, which showed the lot information.The instrument was visually inspected and showed no evident abnormality.The instrument was visually inspected and showed no evident abnormalities.The electrical resistance measurements showed no issues with the contacts, indicating that the product functioned as intended.The customer¿s complaint could not be replicated and is therefore not confirmed.A review of the batch record traceable to the reported lot numbers, indicates that the reported product was processed and released according to the reported product¿s acceptance criteria.A non-conformance based review of the lot number was performed and did not reveal any potential contributing factors to the reported complaint.A root cause for the customers reported event could not be determined because the returned product met manufacturer¿s specifications.No action was taken as the returned instrument met specifications for tests performed in relation to the reported event.Complaint data for all manufacturer products is reviewed monthly to monitor for adverse trends.During the last review, no adverse trends were observed for the reported product and event combination.The complaint data will continue to be monitored for evidence of adverse trending and further action will be taken, as appropriate.No further action warranted at this time.The manufacturer internal reference number is: (b)(4).
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