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The complaint stated the product problem/issue of not holding air.The vendor has approved a return of the mattress as it is within warranty, a second request was sent to have the investigation form completed, and the vendor has not responded to the request; medline investigated this complaint to the fullest they were able to.The reported issue was an unconfirmed defect, and the cause was documented as sample required to determine cause.The complaint was not a trending issue for the last 6 months, the quality rate was <0.2% of product sold, and the division trends the complaints quarterly with the rate statistically in control for the product.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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