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The customer reported that they have an old alterra bed and need a replacement staff control at the footboard.Sample and/or photo provided: not available; pcn history was reviewed, quality control inspections records were reviewed, and trending was performed with no trends identified for the specified material number and its corresponding defect type.Investigation results: not confirmed.No product changes were identified that could have contributed to the alleged product failure, the complaint issue could not be confirmed, no root cause was determined, and the division will monitor complaints through quarterly trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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