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The customer states the pump does not fully inflate the mattress however does continued to run.The investigation noted that the mattress was manufactured in august 2023, the warranty on this mattress is 18 months, and the customer has been using the mattress since (b)(6) 2023, so this would not be a out of box quality issue but wear/tear; the samples were not received.The defect was unable to be confirmed, and the cause was listed as sample required to determine cause.There was no reported death or serious injury associated with this event, product was not being used for treatment or diagnosis, and the investigation indicated no need for further action.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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