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The customer complaint stated, "product was torn prior to use; three boxes from the same lot were affected," and the glove has a 17cm tear from the thumb to the bead.Medline's investigation included a review of the reported issue along with the photos provided by the account; the photo shows a glove torn from cuff to tip of the thumb, inspection records for the reported sku lot were reviewed and passed with no abnormalities noted, and scar and capa records for the glove division were reviewed.Based on the available information, medline can confirm the reported issue; however, without a physical sample, medline is unable to determine the root cause.The quality team will continue to monitor for trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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