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Tms provider called into neuronetics (nni) customer support to report that a patient experienced a seizure during tms treatment a few weeks prior.No information was initially provided.They asked that a medical form be faxed to a number, but this was not an option, and no follow up phone number was provided.The medical affairs manager was able to connect with the clinical operations manager (b)(6) at the practice and emailed the medical complaint form to him and to the general assistant email.Contact was attempted 3+ times after the initial phone call.The practice did not provide any patient or incident details.Neuronetics is unable to verify any details surrounding the seizure (treatment #, medications and any changes, any outside factors, contributing factors, medical history, etc.).
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