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Customer reported issue with the item sticking to a scab when not supposed to be with item optifoam gentle ex, bordered, 6x6.The customer did not provide a sample, the supplier was asked to investigate the lot reported, and questions were relayed to the customer for further investigation; however, no response was received.The complaint could not be confirmed; cause was documented as "sample required to determine cause." trending was reviewed and there have been no additional complaints for this item in the last 24 months; the complaint rate is 0%, and the division will continue to monitor trending through the quarterly trend reports.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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