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The customer reported a detached sample port and stated that when the syringe was removed, "the whole port popped off," with no patient harm or medical intervention reported.Medline quality did not receive a sample nor photographs of the reported product; a review of the relevant inspection records found no similar issues reported, and a post-market retrospective review of the past 6 months revealed 0 additional complaints of sample port detachment with respect to uro175516.The issue is unconfirmed, as no samples nor photographs were made available to review, and a root cause cannot be identified at this time.Medline quality will continue to monitor for the issue through bi-weekly complaint meetings and monthly trending analysis, and if a product is received or more information is made available, the complaint will be reopened and an investigation will be performed.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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