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Investigation result:
a 2000e china product was not available for investigation; the lot number provided by the customer was incorrect.The feedback provided by the customer states that, "after the nurse inserted the iv cannula, she connected the iv connector and the infusion set but noticed that the connector was not securely attached".No further information was available to assist the investigation in this instance.The details of this feedback were forwarded to the manufacturing site for investigation.The lot number provided by the customer was incorrect and therefore it is not possible to perform a review of the production documentation for this particular product.The root cause of the customer¿s experience could not be determined in this instance as no sample was received for investigation.Without a sample to examine it is not possible to determine whether a manufacturing defect could have caused or contributed to a report of this nature.In this instance, without the complaint sample to examine it has not been possible to conclusively link this feedback to a specific failure mode; however, a review of the customer feedback database indicates that this is a rare occurrence with a small number of similar reports against the product 2000e china in the past 12 months.
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