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The account reported finding damaged wrap, and the customer stated the issue involved the package liner inside being ripped/torn from packaging or delivery.A photo was received and the customer provided photos for review; finished good production records and the finished good pack build were reviewed, and the photos showed a rip in the csr wrap.Based on the complaint details, photo evaluation, and investigation, the complaint is confirmed.The root cause for the reported issue is pack design.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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