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A complaint was received related to tearing, and the customer reported when they pull on the top of the hook and loop the drape tears.Photos and a video were returned by the customer; the photos show a hole along the drape next to the hook and loop, and the video shows the customer pulling on the top of the hook and loop the drape tearing.Based on the results of the investigation, medline was able to confirm the complaint issue and that the product failed to meet specifications.Without the sample medline was unable to determine the root cause, and without the lot number unable to identify the contract manufacturer; the complaint investigation objective has been met and no further investigation into the cause and complaint is warranted.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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