|
The complaint was received for a mono test kit in which the customer reported multiple quality control tests produced negative results when expected positive control testing was performed.The customer repeated testing using the kit-supplied pipette, a calibrated laboratory pipette, and an additional kit, with the same reported outcome.No patient testing was affected, and no adverse health consequences were reported.No sample, photographs, or additional product evidence were returned for evaluation.Additional information was requested but was not provided.Based on the information available, medline was unable to confirm the complaint issue or determine whether the product failed to meet specifications.The cause was documented as ¿unconfirmed defect - sample required to determine cause.¿ a review of the complaint information and available investigation results indicated no need for further action, and complaints are monitored through the trend analysis process.There were no reports of death, serious injury, medical intervention, follow-up care, or patient impact associated with this event.It has been determined that the reported event could cause or contribute to a serious injury if it were to recur.In an abundance of caution, this is a reportable event.If additional information becomes available, this complaint will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities conducted in accordance with 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
|