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The customer reported balloon deflation difficulties, stating that 3 out of 7 catheters would not deflate in the morning when removing, and they had to inflate the balloon again and deflate to remove, which did cause the patient discomfort and hesitation to use.Medline quality did not receive a sample nor photographs of the reported product, and a lot number was not available for review; a post-market retrospective review revealed 2 additional complaints of balloon deflation failures with respect to this product, and there are currently no known trends for this product.The issue is unconfirmed, as no samples nor photographs were made available to review, and a root cause cannot be identified at this time.After regulatory review, this complaint was determined to be not reportable, and medline quality will continue to monitor for the issue through monthly complaint meetings and quarterly trending analysis.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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