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The customer stated they had the alarm for about 1 week before it stopped working, there was no visible damage to the alarm, multiple batteries were tried, and it was used with a bed pad in patient's bed when it stopped arming when weight was on the pad.After unboxing the alarm and inspecting it, it arrived clean with no noticeable damage to the casing; a 9v battery was inserted and a tone was heard, the reset button was hit and tone sounded as well, but when attaching the test pad, the unit would not activate.Investigation results were confirmed, and the pad was tested on another working alarm and the alarm sounded when pressure was released from the pad, excluding the pad as the issue.Unable to determine root cause for the alarm not working when connected to a pad; the division will monitor through trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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