| Model Number |
37612 |
| Medical Device Problem Codes |
Connection Problem (2900); Material Integrity Problem (2978)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
09/04/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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Caller called back stating that they had received the replacement dtc, but it still won't charge the insr.Agent requested to transition the insr to wr through repair.Patient rep called back to request tracking number for the repair order.Reviewed shipping considerations with the caller and reviewed that the tracking number should be available tomorrow.Caller said the devices needed to be received tomorrow because the patient needed to charge and said they would call back to get the tracking number tomorrow.Contact called back and noted they had received wr but needed manual.Agent provided via email.Caller states the pt doesn't have a pt programmer to her knowledge (caller was not with the pt at time of the call) but will check with pt's parents.Agent reviewed options in the instance the pt programmer was lost or if the pt never received a pt programmer.Agent reviewed key differences between wr and insr.Caller will call back if further assistance needed.
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Additional Manufacturer Narrative
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See b5 updated medtronic submits this report to comply with fda regulations 21 cfr parts 4 and 803.Medtronic has made reasonable efforts to provide as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.Medtronic will submit a supplemental report if additional relevant information becomes known.
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Search Alerts/Recalls
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