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The customer reported the item was damaged and broken in half when she received it, the box was not damaged, and no one was injured.Medline logged the issue with quality assurance and filed it with osi because osi takes care of physical shipping damage and/or concealed damage products.The record does not state whether the reported problem was confirmed.The cause code was updated to dc:cause traced to transport/storage, osi: shipping damage, medline facility, and there has been no change to the reportability decision associated with this complaint.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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