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The customer called with mattress not inflating correctly and stated the mattress inflates every other divot.The sample was received and medline attached the mattress to a known working pump; the mattress did not fully inflate all cells, and no obvious issues with the connections were found.The reported issue was confirmed, as it was clear that some of the cells were not fully inflated.A root cause was not identified in the record; the division trends the complaints quarterly and the rate is statistically in control for the product.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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