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Investigation:
accordingly, we would like to give a summary of our results regarding the reported issue.The evaluation results:
the device was sent to the manufacturer for inspection.During the manufacturer's technical inspection, the error description provided by the customer "intubation failure / no illumination." was confirmed, and further defects were detected.In total the following defects were detected:
·led does not illuminate.·blade visually worn.·adhesive joints on the camera head worn.As stated, the device passed the quality check at the time of delivery.Based on the defects found during the technical inspection it is concluded that cause of the described error is wear of the adhesive on the tip of the c-mac blade, caused by wear during use and reprocessing.The wear of the adhesive causes moisture to penetrate the blade, which affects electronics components and dims light.The event is filed under internal karl storz complaint id: (b)(4).
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