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The customer reported that the scissor cap is falling off of the scissors causing the sharp tip to puncture the packaging and potentially cause harm to providers.No sample or photo was received for the investigation; finished good production records were reviewed and there were no run without approvals, deviations or non-conformance reports that might have had an impact on this issue, and finished good pack build was reviewed with no issues with the build that likely contributed to the reported issue.Per the complaint details, medline was unable to confirm the reported issue due to no sample or photo being received, and with the information provided medline was not able to confirm at what point the damage occurred or what may have caused it.The cause was unconfirmed and sample was required to determine cause; supplier quality will monitor this issue for trending purposes, and a recall was initiated to recall specific lots due to the potential of the tip protector falling off.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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