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The customer reported multiple incidents of foley balloons not deflating, including that the nurse had to cut the foley above the y bifurcation to get the balloon to deflate and that in another case the foley had to be removed with the balloon intact from the patient; the complaint states patient 3 was harmed.Medline quality received 1 ea of the reported product in unpackaged, unused condition; visual assessment revealed no defects nor abnormalities, dimensional analysis found that product dimensions were within specified criteria, and functional testing found the balloon inflated without issue, was free of deformity, and deflated without incident with the entire volume of water returned to the syringe.The reported issues could not be verified based on visual or functional inspection of the received sample.No root cause was identified; a device history record review found no notable issues, a retrospective post-market review revealed no additional complaints of deflation failure with respect to the product, and medline quality will continue to monitor for the issue through complaint meetings and trending analysis.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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