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The customer reported issue ¿doesn¿t stay on patient, different consistency¿ with dressing,honey,therahoney,.5 oz tube; the complaint transcript also states ¿different consistency than others¿ and ¿used.¿ the received sample ¿appeared to be within specification and nothing abnormal was observed regarding the consistency,¿ and trending was reviewed for the item.The reported issue could not be confirmed with the received sample, and the cause was documented as ¿preference/item to spec¿ / ¿this complaint may be due to customer preference.¿ the division will continue to monitor trending through the quarterly trend reports, and ¿this complaint is ok to close.¿ there were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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