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The account reported finding "the knob on the front will not adjust the pressure" and the product was "used as normal." a sample was received for investigation, sent to the vendor, and a retrospective query on the item number for the past six months found no similar complaints; after vacuum testing the unit, the vendor found the knob was unable to rotate clockwise as it was stuck, which did not allow for any adjustment to the vacuum pressure.The reported problem was confirmed based on the vendor finding that the knob was stuck and did not allow adjustment to the vacuum pressure; the cause was updated to "unknown responsible party - cannot determine cause w/received sample." the unit was further tested for functionality and found to be within testing criteria, was disassembled and found in good condition, and no further investigation was required.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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