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A complaint was received, and the customer reported receiving medline safety insulin syringes with needle and shield that has a faulty safety; there was no reported death or serious injury associated with this event.Medline received 6 ea under the complaint of "safety is faulty," visually inspected the samples with no obvious signs of defect or damage, and tested all 6 ea by activating the safety and inspecting the needle for safety.The needle would not come out and the safety mechanism was working as intended; the complaint is not confirmed.During testing, 2 needles were only twisted half way, which might be what the customer is experiencing; the needle is secured and safe after fully twisting with the audible click, and medline was unable to confirm the complaint issue or that the product failed to meet specifications.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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