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A review of the complaint history for sn (b)(6) was performed in salesforce which did not locate similar complaint(s) with the same failure mode for this serial number.A review of the device history record for sn (b)(6) was performed from the date of manufacture, 06-sep-2022 and confirmed that this device was not previously returned for servicing and there were no production failures which correlates to the customer reported issue.Upon investigation of the actual device used in this incident, it was determined that the system had a door failure.A field service engineer found that the refrigerator door and pocket 3-1 were failing.As the refrigerator lock had already been replaced, the engineer determined that the issue was related to row 3 and replaced the irac board using a spare board provided by the customer.Following the replacement, the engineer performed testing in both the application and test environment but was unable to reproduce any errors or failures.The refrigerator door and pocket operated normally during testing, and the system was confirmed to be functioning properly.The system functioned as intended after the field service engineer repaired the device.
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