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The account reported finding open seal in the chs total joint pack ii.Medline issued a call tag; no sample or photo was received for the investigation, stock was checked with no affected stock found, the pack production record was reviewed with no line down situations, deviations, run-withouts, or non-conformance reports, and the bill of materials was reviewed.Based on the complaint details, medline was unable to determine which seal was affected due to no sample or photo being provided; the root cause was unconfirmed/sample required to determine cause.The complaint was provided to the vendor for further evaluation, and the supplier quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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