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The account reported finding defective bovie pencil, and the end user reported that the component was giving an error message on the machine and the switch appeared to be stick on the cut function.Medline received one bovie pencil as a sample for investigation, observed no visual or physical damage or defects with the received component, reviewed finished good production records, and reviewed the finished good pack build.With one returned sample, the vendor was able to confirm the failure of the component; however, they were unable to determine the root cause of the problem reported as it has been manufactured compliantly, and no manufacturing non-conformance was identified in their process.Medline concluded that the complaint has been provided to the vendor for further evaluation and the supplier quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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