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The customer called in regard to the bandage not waterproof and it ended up rolling back up, which got her incision from surgery wet.No sample or photo was received for the investigation; finished good production records were reviewed and there were no deviations or non-conformance reports that might have had an impact on this issue, and the finished good pack build was reviewed with no issues with the build that likely contributed to the reported issue.The reported issue was unable to be confirmed due to no sample or photo being received.The cause was unconfirmed, sample required to determine cause, and the division will monitor for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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