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Product complaint # = > (b)(4)
investigation summary = > according to the information provided, "it was reported that when setting instruments up the day after case it was noticed that the size 7 actis broach had a large scratch/dent."
the product was returned to depuy synthes for evaluation, and an investigation was conducted in accordance with depuy synthes procedures.Visual inspection of the returned device found a big deep scratch on one of the sections of the toothed surface.Additionally, the device displays an overall condition consistent with normal and constant usage over time.The observed condition of the device was consistent with a random component failure that may have been caused by exposure to unintended forces, such as, impaction forces with other devices.Properly handling and attention to the approved use of the device diminishes the risk of failure.The reported complaint was confirmed based on the evaluation results.The investigation traced the potential cause to unintended use error.It has been determined that no corrective or preventive actions are proposed.There is no indication that a design or manufacturing issue caused the reported condition.As part of depuy synthes quality processes, all devices are manufactured, inspected, and released in accordance with approved specifications.Additional monitoring for potential safety signals is conducted through complaint trend analysis as part of post-market safety surveillance activities.Device history review = > the product investigation found no evidence suspecting an error in the manufacturing or material that would be a contributing factor in the reported allegation(s).A manufacturing records evaluation (mre) was not performed.Corrected: d3 (manufacturer email), h3.
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