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The customer stated that the bolts have not completely pulled through but have started to bend tabs and widened the right side hole, and the complaint noted a broken head motor and damage to the head deck based on attached pictures.Medline reviewed four photos; the product appeared to be in used condition, in storage and not being currently used, with a bent tab observed on the right side frame of the head deck section and the head hi-lo actuator fractured.The investigation results were confirmed.The root cause of the bent tab is unknown given the evidence provided in the complaint and photo; no product changes were identified that could have contributed to this product failure, and no corrective/preventive action was taken.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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