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The customer stated these grounding pads would not work and would not connect with their bovie.Medline quality received 1 ea for evaluation, visual inspection was conducted with the provided sample, and no issues have been found; medline asked the customer some additional questions but did not receive anything back.At this time, the reported concern could not be confirmed, as medline was not able to investigate the issue without receiving additional information.The use of a solid (non-split) return electrode with an arm-enabled esu prevented activation of contact quality monitoring, and the root cause is that the solid grounding pad is not compatible with the customer's equipment per ifu; the division will continue to monitor this issue for trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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