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The customer reported the pack lot is missing the pouch instr 2 pocket tape x 2 and the item is not highlighted to indicate it is missing.No sample or photo was received for the investigation; finished good production records were reviewed, the correct quantities were picked for the reported work order, and the finished good pack build and bill of materials were reviewed.Based on the complaint details and investigation, the omission of the reported component, pouch instr 2 pocket tape, part number 81506, is considered to have been a manufacturing error during production assembly as both the bom and pppf require that 2 each of the component be present in the pack.Production and qc managers were notified, feedback will be provided to the build team, and the issue will be monitored for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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