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The customer reported that dr (b)(6) "has been complaining for 3 weeks now, about the #10 blades in the total knee packs" and "he says they are very dull." no sample or photo was received for the investigation; finished good production records, finished good pack build, account complaint history, and component complaint history were reviewed, and no issues or similar reported issues were identified.The defect could not be confirmed because no samples or detailed photos were provided.Without a sample, it is challenging to determine the true root cause of the reported issue; this complaint has been provided to the vendor for further evaluation, and the supplier quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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