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The account reported finding torn packs due to tape on the shipper carton, and the customer reported that packs were getting damaged and were no longer sterile when pulled out.A photo and a sample were received for investigation; the account sent in 4 packs for review, each pack had what looked to be snag marks and or holes on the pouch, and each one was tested with blue dye, which did not go through the pouch.Finished good production records and finished good pack build were reviewed, and no non-conformances or pack build issues were noted that would have contributed to the reported issue; the reported issue was not confirmed with the received sample.Based on the complaint details, the reported damage to the pack was strictly cosmetic and did not penetrate the pouch, and the division will monitor for trending.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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