| Catalog Number |
5507-001 |
| Medical Device Problem Code |
Delivered as Unsterile Product (1421)
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| Health Effect - Clinical Code |
No Clinical Signs, Symptoms or Conditions (4582)
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| Date of Event |
09/03/2026
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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Healthcare professional reported a xen®45 gts "upon opening the device box, "[hcp]" found the word 'failure' written on the side and the sterilization seal was missing.The device had been tampered with and was not sterile.".
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Event or Problem Description
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Additionally, healthcare professional reported device did not make patient contact.Surgery was completed with backup device in right eye.
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Additional Manufacturer Narrative
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Further information regarding event, product, or patient details has been requested.No additional information is available at this time.
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Additional Manufacturer Narrative
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A review of the device history record has been initiated.If any new, changed or corrected information is noted, a supplemental medwatch will be submitted.Additional, changed, and/or corrected data: a2, a3a, b5, d4, h4, h6.
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Search Alerts/Recalls
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