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Product complaint # = > (b)(4)
investigation summary = > according to the information provided: "it was reported that t handle would not disengage with reamers".The product was returned to depuy synthes for evaluation, and an investigation was conducted in accordance with depuy synthes procedures.Visual inspection of the returned device found no indication of a device defect. device had signs of usage on its overall surface and it was returned alone, with no mating component connected to its connector/assembly area.No other anomalies were noted.Even though the conditions in which the reported failure cannot be replicated and the mating component was not returned for evaluation, a functional test was performed using a depuy synthes hudson adaptor connector (pn:244000520) sample.The functional test revealed both devices were able to assemble correctly and no sign of undesired movement nor resistance during both assembly and disassembly process.The reported complaint was not confirmed based on the evaluation results.Although no product defect was identified, other circumstances during device use may have contributed to the reported condition, which could not be replicated during laboratory testing.It has been determined that no corrective or preventive actions are proposed.There is no indication that a design or manufacturing issue caused the reported condition.As part of depuy synthes quality processes, all devices are manufactured, inspected, and released in accordance with approved specifications.Additional monitoring for potential safety signals is conducted through complaint trend analysis as part of post-market safety surveillance activities.Device history review = > a device history record (dhr) review or manufacturing records evaluation (mre) was not possible because the date code ak1202 provided is not a valid finished goods lot number.Corrected: h3.
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