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It was reported that the customer states the prongs are not consistent on length, 3 prongs are 3/5 long and 2 are 4/8 (half inch long).The customer needs the 4/8 (an half).No sample or photo received for the investigation; trending was reviewed and there have been 0 additional reported complaint(s) for this issue for the account in the past 6 months.Due to the actual sample not available, medline was not able to confirm what may have caused the nasal prongs to have inconsistent lengths; sample required to determine cause.Per the soundway drawings for the hudson rci softech cannulas, the nasal lengths are between 10-13mm, and the quality team will monitor this issue for trending purposes.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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