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The customer filed complaint that the electrodes are not sticking to the patient's skin.A sample(s) was not received for investigation; however, a lot number/serial number was recorded at the time the complaint was initiated, and the details provided for the complaint investigation were reviewed.Based on the review, medline is unable to confirm the complaint issue or that the product failed to meet specifications.Return of the complaint sample is required to conduct a more comprehensive investigation, and there was no reported death or serious injury associated with this event.There were no reports of death, serious injury, medical intervention, or follow up care.It has been determined that the reported event could cause or contribute to serious injury if it were to occur again.In an abundance of caution, this is a reportable event.If additional information becomes available this report will be reopened and reevaluated.This medical device report (mdr) is being submitted as part of retrospective review activities, which include review of historical data in accordance with regulations at 21 cfr part 803.The information included in this mdr reflects the information reasonably known to the manufacturer at the time of this retrospective review and submission.
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